Returns & Exchanges
At DKNY, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed, or defective merchandise within 30 days of the ship date for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Follow the prompts to generate a prepaid UPS return shipping label, which will be sent to your email address for easy printing.
Pack Your Items
Securely pack your merchandise in the original packaging, ensuring all original tags are attached, and include the provided packing slip inside the box.
Ship and Track
Drop off your package at any authorized UPS location and keep your tracking number handy to monitor your refund status as it is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing